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Will has a Student Affairs background spanning various offices, schools, and even time zones. Starting as a college student in Residence Life, mixing with academics, athletics, and student conduct over the years, and eventually landing in advising the goals in every position always centered around student development and empowerment. At the end of any interaction, Will wants students to feel proud of their achievements, confident in their future, and positive around their decision to become a Rocket. Will also likes to bring fun to the office by designating days of the week as Bow Tie Tuesday and Fun Sock Friday – stop by and see something new every week.

Rachel Coleman is passionate about helping students believe they can achieve more than they can think or imagine, while developing the practical steps and strong work ethic needed to reach their goals. She brings prior advising experience and has experience teaching first-year orientation courses and has worked closely with residence life and recruitment teams, including serving as a spokesperson to support student recruitment at another university. A two-time graduate of Bowling Green State University, Rachel enjoys spending time with family, cooking, outdoor walks, and strength training.

Michelle is originally from Kingston, Jamaica, and is a proud two-time graduate of ÍÃ×ÓÏÈÉú´«Ã½ÎÄ»¯×÷Æ·, soon to complete her Clinical Mental Health Counseling Certificate. Her passion for student support has shaped her career, including four years as a Success Coach and experiences in K–12 education as a licensed school counselor. For the past seven years, she has served students in higher education through a variety of advising and student-focused roles. She is especially passionate about helping students feel supported, confident, and connected as they work toward their goals.

Outside the office, Michelle enjoys spending time with her family of six, watching movies, listening to audiobooks, and working on puzzles. She values laughter, lifelong learning, and meaningful conversations, and she brings that same warmth and care to her work with students every day.

Abigail Reichert is dedicated to supporting undergraduate students as they navigate their academic journeys and pursue their goals. She brings several years of higher education experience, beginning her career as an Admissions Counselor in 2021. She joined ÍÃ×ÓÏÈÉú´«Ã½ÎÄ»¯×÷Æ· in 2022, working in the Office of Student Financial Aid before transitioning to academic advising in 2024. A proud Toledo native, Abigail is passionate about serving her local community and contributing to student success at the University. She earned her Bachelor of Arts from Heidelberg University, double majoring in Communication and Integrated Media with a minor in Psychology, and her Master of Education in Higher Education Administration from Tiffin University. Abigail is committed to a holistic advising approach, helping students build confidence, empowering students to explore their interests, overcome challenges, and create meaningful academic plans. She is especially committed to building inclusive, supportive relationships and helping students navigate their college experience with confidence. Outside of work, she enjoys spending time with her family, wakeboarding, reading, traveling, and being with her fiancé and their dog, Martini.

Michelle is committed to helping students make sense of their degrees. Whether she’s explaining next steps or helping students think through their options, she focuses on making the process feel supportive and straightforward. Outside of work, she can often be spotted at estate sales hunting for unique treasures (which inevitably end up in her office).